Refund policy
Last updated: September 6, 2026
If you are not happy with your order, you can return it within 30 days of delivery.
Starting a return
Email with your order number and tell us what you would like to return. We will reply with the return address and instructions. Please do not send anything back before contacting us, as returns sent without instructions cannot be processed.
Condition
Items must be returned unused, in the condition you received them, and in their original packaging.
Return shipping
If you are returning an item because you changed your mind, you cover the cost of return shipping. If the item is faulty, damaged, or not what you ordered, we cover it.
We recommend using a tracked service. We cannot issue a refund for a return that does not reach us.
Refunds
Once your return arrives and has been checked, we will refund you to your original payment method within 10 business days. Your bank or card provider may take a few days longer to show it. Original shipping costs are refunded where the item was faulty, damaged, or incorrect.
Faulty, damaged, or incorrect items
Email within 30 days of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund, including shipping.
Cancellations
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once an order has shipped, please use the return process above.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a new order for the one you want.
Your statutory rights
If you are in the UK or EU, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. Nothing in this policy affects your statutory rights.
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