Shipping policy
Last updated: September 6, 2026
Cost
Shipping is free on every order. Every country, no minimum spend.
How long it takes
| Stage | Time |
|---|---|
| Packing your order | 2 to 5 business days |
| In transit | 5 to 21 days |
| Total | 1 to 4 weeks |
Please allow the full window before contacting us about a late order. Orders placed on weekends and public holidays are packed the next business day.
Tracking
You will get a confirmation email when you order and a tracking number by email once your order ships. Tracking can take a few days to start updating after you receive it.
Where we ship
We ship worldwide. We cannot deliver to PO boxes.
Address accuracy
Please check your shipping address before you order. We cannot change an address once an order has shipped. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery or a refund.
Customs and import charges
Orders shipped outside the UK may be subject to import duties, taxes, or customs fees charged by your country. These are not included in your order total and are your responsibility. We have no control over these charges and cannot predict what they will be.
Delays
Once a parcel is with the carrier, delivery times are outside our control. Customs processing, weather, and busy periods can all add time. If your order has not arrived within 4 weeks, email us and we will look into it.
Lost or damaged parcels
If your order arrives damaged, or tracking shows no movement for an extended period, email with your order number. We will arrange a replacement or a refund.
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